Testimonials

"The event was a big success and I really liked the spirit and the attendees. The mix of speakers and attendees was just perfect."

Daniel Delank, VP Global Director for ITD-4Growth, Deutsche Telekom

"I was very impressed by the program, presenters, organization and logistics on site! Great job!"

Robert Libbey, Head of Digital & Social Communications, Pfizer

"Thanks for putting on a great conference. The program was great and the crowd was excellent. I learned a lot and hopefully, others could learn from my experience as well."

Peter Ferm, IT Business Analyst - Group Staff Functions, Electrolux IT

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops you will gain a diverse and inspiring perspective. The multi stream format allows you to move freely between the conferences and choose the sessions of most interest and relevance. Create your program from the case studies and interactive round tables.

Move freely between the streams

Customize your program

Attend the sessions of most interest

Get Inspired by the Sessions You Choose from All Streams

Connected Living - Reaching the User
Target Group

Decision Makers and Leaders in IT, Digital Transformation, Hardware Engineering & Software Development, Digital Factory, IoT, Innovation, VUI Experience, Conversational Commerce

Key Topics
  • Product Positioning
  • Voice User Interfaces
  • Marketing & Digital Strategy
  • Choice of Platform
  • Third-Party Apps & Services
Customer Experience - Meeting User Needs
Target Group

Decision Makers and Leaders in Marketing & Digital Strategy, Digital Transformation, VUI Experience, Business Transformation, Sales, eCommerce, Software Development

Key Topics
  • Holistic Customer Experience
  • Cultural Change
  • Data Security
  • AI & Connected Home
  • Speech Recognition & NLP

Agenda

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TUESDAY, MAY 7TH

9:00

Introduction of the Chairmen by manetch

Philipp Kraft

Senior Vice President Product
E.ON
Germany

This session is in English

Introduction of the Chairmen by manetch

Philipp Kraft

Senior Vice President Product
E.ON
Germany

This session is in English

Introduction of the Chairmen by manetch

Hamid Dastmalchian

Director Capsule Systems
Tchibo
Germany

This session is in English

Introduction of the Chairmen by manetch

Hamid Dastmalchian

Director Capsule Systems
Tchibo
Germany

This session is in English

9:15

How to Build Your Voice Strategy with Alexa

Benoit Nachawati

Technical Evangelist Amazon Alexa
Amazon
France

This session is in English

9:45

Living Beyond the Ordinary: How do they Cook Aboard USS Enterprise?

This session is in English

10:15

Coffee Break with Networking

10:45

Design and Delivery of Conversational Experiences for the Media Industry

Hannes Ricklefs

Lead Architect - Technology, Strategy, and Architecture
BBC
United Kingdom

Daniel Whaley

Senior Architect
-
Product Voice & AI
BBC
United Kingdom

This session is in English

Design and Delivery of Conversational Experiences for the Media Industry

This session is in English

Audio Branding - Turning your Brands into a Living Voice Experience

Alexander Wodrich

Managing Director
why do birds
Germany

This session is in English

Audio Branding - Turning your Brands into a Living Voice Experience

Alexander Wodrich

Managing Director
why do birds
Germany

This session is in English

11:15

Conversation Branding: How to Make Bots and Voices a Brand Experience?

Mathias Rolfes

Creative Director
MetaDesign
Germany

Lisa Krick

Executive Director Brand Innovation
MetaDesign
Germany

This session is in English

Conversation Branding: How to Make Bots and Voices a Brand Experience?

This session is in English

Holistic Customer Experience & User Interfaces

Marcus Nessler

Head of Customer Experience
Samsung
Germany

This session is in English

Holistic Customer Experience & User Interfaces

Marcus Nessler

Head of Customer Experience
Samsung
Germany

This session is in English

11:45

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"How to design and deliver the best conversational experiences?", led by Hannes Ricklefs and Daniel Whaley, BBC
---
"How to develop and implement your voice project?", led by Dr. Christoph Esslinger, VUI.agency

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"How to design and deliver the best conversational experiences?", led by Hannes Ricklefs and Daniel Whaley, BBC
---
"How to develop and implement your voice project?", led by Dr. Christoph Esslinger, VUI.agency

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"Is the customer adapting the concept of connected living?", led by Marcus Nessler, SAMSUNG
---
"How can you give your brand a personalized and innovative voice?", led by Alexandra Wodrich, why do birds

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"Is the customer adapting the concept of connected living?", led by Marcus Nessler, SAMSUNG
---
"How can you give your brand a personalized and innovative voice?", led by Alexandra Wodrich, why do birds

12:30

Lunch with Networking

14:00

Building your Voice-Project - Platform Selection

Oliver Heinemeyer

Digital Manager - Digital Channels & Services
Hermes
Germany

This session is in English

Building your Voice-Project - Platform Selection

Oliver Heinemeyer

Digital Manager - Digital Channels & Services
Hermes
Germany

This session is in English

Voice - Convenience Boost for IoT

Christian Wendrock-Prechtl

Head of User Interface (SVP)
Comdirect Bank
Germany

Malte Völkner

UI/UX Designer
University of Applied Sciences Potsdam
Germany

This session is in English

Voice - Convenience Boost for IoT

This session is in English

14:30

A Philosophical View on AI and Voice Assistants

Marie-Luise Sessler

Head of Innovation
Innovation Lab by Frankfurter Sparkasse
Germany

This session is in English

A Philosophical View on AI and Voice Assistants

Marie-Luise Sessler

Head of Innovation
Innovation Lab by Frankfurter Sparkasse
Germany

This session is in English

Holistic Customer Experience & AI

Sebastian Spang

Director Digital BurdaNews
Hubert Burda Media
Germany

This session is in English

Holistic Customer Experience & AI

Sebastian Spang

Director Digital BurdaNews
Hubert Burda Media
Germany

This session is in English

15:00

The Voice Technology Trends of 2019: What We are Likely to See, and How it Will Affect Customer Interaction

Carl Robinson

Host of the Voice Tech Podcast
Voice Tech Podcast
France

This session is in English

The Voice Technology Trends of 2019: What We are Likely to See, and How it Will Affect Customer Interaction

Carl Robinson

Host of the Voice Tech Podcast
Voice Tech Podcast
France

This session is in English

"Am I better if I'm connected to the Internet?" - Customer Centricity as the Key to Design Value Proposition in the Connected Home Market

Tim Schneidermeier

Team Lead Human-Centred Innovation
USEEDS°
Germany

This session is in English

"Am I better if I'm connected to the Internet?" - Customer Centricity as the Key to Design Value Proposition in the Connected Home Market

Tim Schneidermeier

Team Lead Human-Centred Innovation
USEEDS°
Germany

This session is in English

15:15

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"How to choose between the different platforms?", led by Oliver Heinemeyer
---
"How will AI-driven voice assistants change our way of living?", led by Marie-Luise Sessler, Frankfurter Sparkasse

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"How to choose between the different platforms?", led by Oliver Heinemeyer
---
"How will AI-driven voice assistants change our way of living?", led by Marie-Luise Sessler, Frankfurter Sparkasse

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"Can AI get us what we desire?", led by Sebastian Spang, Hubert Burda Media
---
"Will the customer adopt voice applications and trust them?", led by Christian Wendrock-Prechtl, Comdirect Bank

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"Can AI get us what we desire?", led by Sebastian Spang, Hubert Burda Media
---
"Will the customer adopt voice applications and trust them?", led by Christian Wendrock-Prechtl, Comdirect Bank

16:00

Coffee Break with Networking

16:30

How can we Transport our Offers to the Customer

Mike Weber

Managing Director
real.digital
Germany

This session is in English

How can we Transport our Offers to the Customer

Mike Weber

Managing Director
real.digital
Germany

This session is in English

"Hey BMW" - Infusing values into the BMW Intelligent Personal Assistant

Marion Sardone

Senior Content & Character Designer - Intelligent Personal Assistant BMW Germany
BMW
Germany

This session is in English

"Hey BMW" - Infusing values into the BMW Intelligent Personal Assistant

Marion Sardone

Senior Content & Character Designer - Intelligent Personal Assistant BMW Germany
BMW
Germany

This session is in English

17:00

Voice Assistant Opportunities Worldwide

Leonid Mishkind

Technical Lead Voice Assistants and Chatbots
Vodafone Group Services
Germany

Thomas Neumann

Principal Manager Digital Services
Vodafone Group
Germany

This session is in English

Voice Assistant Opportunities Worldwide

This session is in English

How to Design Your Experiences - A Producers Guide

Nicky Birch

Executive Producer
BBC R&D
United Kingdom

Barbara Zambrini

Senior Producer - Digital Innovation
BBC R&D
United Kingdom

This session is in English

How to Design Your Experiences - A Producers Guide

This session is in English

17:30

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"In what way can voice assistant opportunities be useful?", led by Thomas Neumann and Leonid Mishkind, Vodafone
---
"Can we transport our offer to the customer via voice assistant?", led by Mike Weber, real,- digital

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"In what way can voice assistant opportunities be useful?", led by Thomas Neumann and Leonid Mishkind, Vodafone
---
"Can we transport our offer to the customer via voice assistant?", led by Mike Weber, real,- digital

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"Will audiences engage with voice assistants?", led by Nicky Birch, BBC R&D
---
"What is the future of the Connected Car?", led by Marion Sardone, BMW

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

"Will audiences engage with voice assistants?", led by Nicky Birch, BBC R&D
---
"What is the future of the Connected Car?", led by Marion Sardone, BMW

18:15

How we Build the Google Assistant Personality

Benjamin Dorvel

Creative Strategist - Google Assistant Personality
Google
USA

This session is in English

18:45

Summary of the First Day of the Conference and Start-Up Pitch

19:15

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in Exciting Conversations. Strengthen your Network after a Day full of Knowledge Sharing, Groundbreaking Presentations, and Interesting Conversations. Join Delegates and Speakers in the Relaxed Atmosphere of the Event Venue.

This session is in English

WEDNESDAY, MAY 8TH

9:00

Introduction of the Chairmen by manetch

Marie-Luise Sessler

Head of Innovation
Innovation Lab by Frankfurter Sparkasse
Germany

This session is in English

9:15

Enhance the Human Experience in AI - Challenging Human Expectations

Alejandro Campoy

International Experience Manager - Cortana Artificial Intelligence
Microsoft
Spain

This session is in English

9:45

Give Brands a Voice - How a Customised Voice User Interface and Unique Sound Improve the Brand Experience at Motel One

This session is in English

10:15

Coffee Break with Networking

10:45

Dash Button Experience & Voice-Commerce

Dirk Ploss

Digital Technologies Scouting And Advisory
Beiersdorf AG
Germany

This session is in English

Dash Button Experience & Voice-Commerce

Dirk Ploss

Digital Technologies Scouting And Advisory
Beiersdorf AG
Germany

This session is in English

How Voice Technology Affects the Life of Elderly Citizens - Customer´s Perspective

Jeroen Vonk

Lead Innovation Designer
Novum innovatie lab - Government Agency
Netherlands

Tim van Dijk

Senior Innovation Manage
Social Insurance Bank - Governmental institution
The Netherlands

This session is in English

How Voice Technology Affects the Life of Elderly Citizens - Customer´s Perspective

This session is in English

11:15

Developing and Innovating Voice-Commerce

Volkmar Vogel

Lead Voice Assistant Engineer
REWE Digital
Germany

Jörg Hirt

Chief Innovation Manager
REWE Digital
Germany

This session is in English

Developing and Innovating Voice-Commerce

This session is in English

Voice-Activated AI Replacing Traditional University Applications

Dougal Scaife

Head of Digital Experience and Engagement
Leeds Beckett University
United Kingdom

This session is in English

Voice-Activated AI Replacing Traditional University Applications

Dougal Scaife

Head of Digital Experience and Engagement
Leeds Beckett University
United Kingdom

This session is in English

11:45

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the Topics:

"Can we bind customers with the dash button?", led by Dirk Ploss, Beiersdorf
---
"Up to which point is voice commerce the right choice?", led by Volkmar Vogel, REWE digital
---
"What are human expectations of AI and how can we meet these needs?", led by Alejandro Campoy, Microsoft

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the Topics:

"Can we bind customers with the dash button?", led by Dirk Ploss, Beiersdorf
---
"Up to which point is voice commerce the right choice?", led by Volkmar Vogel, REWE digital
---
"What are human expectations of AI and how can we meet these needs?", led by Alejandro Campoy, Microsoft

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the Topics:

"How to give brands a voice in the customer´s home?", led by Laura Dreessen, denkwerk
---
"How we can use voice-activated AI to reduce costs?", led by Dougal Scaife, Leeds Beckett University
---
"In which ways can voice technology positively affect the life of the customers?", led by Jeroen Vonk, NOVUM innovatie lab

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the Topics:

"How to give brands a voice in the customer´s home?", led by Laura Dreessen, denkwerk
---
"How we can use voice-activated AI to reduce costs?", led by Dougal Scaife, Leeds Beckett University
---
"In which ways can voice technology positively affect the life of the customers?", led by Jeroen Vonk, NOVUM innovatie lab

12:30

Lunch with Networking

14:00

Voice Applications in the Financial Sector - Alexa-Prototype ANGELA

Bedrija Hamza

Senior Business Technology Manager
Aduno Group
Switzerland

This session is in English

14:15

Cognitive Computing & Voice User Interfaces

Pierluigi Fasano

Director, Head Enterprise Architect Reinsurance & IoT Group Practice Leader
Swiss Re
Switzerland

This session is in English

14:45

Connectivity and Business Relations

Hamid Dastmalchian

Director Capsule Systems
Tchibo
Germany

This session is in English

15:15

Developing the Company´s Voice Strategy

Xaver Scheffer

Product Manager Voice
BR
Germany

This session is in English

15:45

Connected Work: Using Voice Assistants within an Office Environment

Nicolas Konnerth

Head of Voice
ERGO
Germany

This session is in English

16:15

Voice Assistants - A Game Changer?

Thomas Hertkorn

Head of Online Marketing
a&o Hostels
Germany

This session is in English

16:45

Round-Table Discussions

Engage with Speakers in Extended Q&A Sessions to Dive Deeper into the Topics

"Can connectivity and business relations get together?", led by Hamid Dastmalchian, Tchibo
---
"Can voice in hospitality be a game changer?", led by Thomas Hertkorn, a&o Hostels
---
"How to present existing digital content on a voice platform?", led by Xaver Scheffer, BR
---
"How can we benefit from In-House Voice Assistants?", led by Nicolas Konnerth, ERGO

Round-Table Discussions

Engage with Speakers in Extended Q&A Sessions to Dive Deeper into the Topics

"Can connectivity and business relations get together?", led by Hamid Dastmalchian, Tchibo
---
"Can voice in hospitality be a game changer?", led by Thomas Hertkorn, a&o Hostels
---
"How to present existing digital content on a voice platform?", led by Xaver Scheffer, BR
---
"How can we benefit from In-House Voice Assistants?", led by Nicolas Konnerth, ERGO

17:30

End of the Conference with Summary of all Streams, Coffee and Networking

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Location

Lindner Hotel City Plaza, Magnusstraße 20, 50672 Cologne, Germany.

Metro station "Köln - Friesenplatz" (Stadtbahn Lines 3, 4, 5, 12 and 15)

From Central Station:
At the Central Station, choose the "Stadtbahn" Line 5 to the Underground Station "Köln - Friesenplatz". From there, take the exit to "Friesenstraße", head 60m east toward "Friesenwall", turn right onto "Friesenwall" and after 30m turn left onto "Magnusstraße". The hotel is located on the left side after a 50 m walk.

From the Cologne-Bonn Airport:
Take the Lines S13 or S19 in direction “Düren” from the Airport to the Cologne Central Station. At the Central Station, choose the "Stadtbahn" Line 5 to the Underground Station "Köln - Friesenplatz". From there, take the exit to "Friesenstraße", head 60m east toward "Friesenwall", turn right onto "Friesenwall" and after 30m turn left onto "Magnusstraße". The hotel is located on the left side after a 50 m walk.

Parking:
You can park your car in the hotel's own underground car parking or right in the hotel courtyard for a daily charge of €25,00. If the parking area from the Lindner Hotel City Plaza is full, we recommend as an alternative the parking area „Contipark Parkhaus Friesenplatz“, Alte Wallgasse 31, 50672 Köln, Germany.

Book your accommodation at the venue. More information: Lindner Hotel City Plaza, +49 221 2034 700 or www.lindner.de/en/cologne-hotel-city-plaza/welcome

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