Testimonials

"The event was a big success and I really liked the spirit and the attendees. The mix of speakers and attendees was just perfect."

Daniel Delank, VP Global Director for ITD-4Growth, Deutsche Telekom

"Thanks for putting on a great conference. The program was great and the crowd was excellent. I learned a lot and hopefully, others could learn from my experience as well."

Peter Ferm, IT Business Analyst, Electrolux IT

"I was very impressed by the program, presenters, organization and logistics on site! Great job!"

Robert Libbey, Head of Digital & Social Communications, Pfizer

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops you will gain a diverse and inspiring perspective on the digital future. The multi stream format allows you to move freely between the conferences and choose the sessions of most interest and relevance. Create your program from the case studies and interactive round tables.

Move freely between the streams

Customize your program

Attend the sessions of most interest

Get Inspired by the Sessions You Choose from All Streams

Customer Experience
Target Group

Decision Makers and Leaders for Customer Experience, Customer Relations, Digital Content, CRM, Marketing & Digital Strategy, Customer Loyalty and Business Intelligence

Key Topics
  • Digital Customer Journey
  • Digital Design Thinking
  • Chatbots and Artificial Intelligence
Change & Engage
Target Group

Decision Makers and Leaders for Change Management, Digital Communications, Customer Engagement, Customer Management and Corporate Culture

Key Topics
  • Managing Cultural Change
  • Internal Communications
  • The Human Factor
Digital Transformation
Target Group

Decision Makers and Leaders in IT, Digital Transformation, Digital Strategy, Engineering, Business Transformation, Process Management and Organizational Development

Key Topics
  • Customer Focussed Digital Transformation
  • Digital Collaboration Experience
  • Organizational and Process Change

Agenda

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TUESDAY, NOVEMBER 20TH

9:00

Introduction by manetch

9:15

Multi Continental Implementation of App Services for a Better Customer Network

Berk Mumyakmaz

Senior Manager in IT - Innovator in Digital/Blockchain
FrieslandCampina
Netherlands

This session is in English

10:00

A Global Transition - Create an Individual Digital Customer Experience

Julia Klimczak

Customer Excellence Analyst
BP
Germany

This session is in English

10:45

Coffee Break with Networking

11:15

Building a Best-in-Class B2B platform for More Than Just Doing Business

Christian Filipcic

Director of Global Equipment Customer Service Center & eCommerce
Dentsply Sirona
Germany

This session is in English

12:00

Time Saver - The New Online Booking Service for Maintenance

Günther Klamp

Project Manager Service Quality
Toyota
Germany

This session is in English

12:45

Lunch with Networking

14:15

It all Starts With the Customers Needs - Digital Transformation in the Area of B2B

Sebastian Hoff

Head of Customer Experience
Heraeus
Germany

This session is in English

15:00

Global Roll-Out of New Customer Oriented Solutions for Offline Retail

Maximilian Quint

Manager Customer Journey and Global Retail Business Development
HUGO BOSS
Germany

This session is in English

15:45

Big Data Analytics for Market Research

Dr. Markus Czanta

Director Digital Transformation & Digitalization
Merck
Germany

This session is in English

16:30

Digital Infrastructure Change and its Challenges in the Marketplace

Joachim See

Leiter Marketing & Unternehmenskommunikation
MENNEKES
Germany

This session is in English

17:15

Understanding Customer Issues by Talking About Digitalization

David Voss

Manager Product Experience
Opel
Germany

This session is in English

18:00

More Speaker will be updated soon

Book Your Tickets

Conference Pass

The ticket includes full access to the Expo and all sessions in all streams, including the evening reception on the first day. This also includes 12 months of full access to all the online features (matched networking and collaboration in the event online think tank, presentations, and the video archive of all manetch conferences). Catering at the event is included. Choose your pass and click on “Book Conference Pass” to access the registration form.

Consultants and vendors from companies with 10+ employees have to book the Vendor Conference Pass to participate in the conferences.

View pass description

Vendors and consultants from companies with 10+ employees have to book this pass to attend the conference.

View pass description

Employees of public institutions such as government, military and universities can take advantage of this special price.

Book Conference Pass

manetch Unlimited Online Pass

Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders. The videos are full-length and include the PDFs of the presentation. More videos are added each month with new manetch business transformation conferences bringing best practices to you from around the world. Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge. 12 months of manetch Unlimited are included in any of the Conference Passes.

Book manetch Unlimited Online Pass

Location

Metro station "Industriehof" (U6 and U7)
From Central Station:
At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.

From the airport:
The lines S8 and S9 run from the airport to the main train station. At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.

Parking: You can park your car in the hotel's own underground car parking or right in the hotel courtyard for a daily charge of €15,00. If the parking area from the Flemings Conference Hotel is full, we recommend as an alternative the parking area „Brentanobad“, Rödelheimer Parkweg, 60489 Frankfurt am Main, Germany.

Book your accommodation at the Fleming's Conference Hotel, with the special event rate for a double room for single use for €135,00 per room/night incl. breakfast, available with the event code WCDC+CE18 until October 23rd. More information: +49 69 5060400, frankfurt.conference@flemings-hotels.com.

Think Tank

As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this manetch think tank.

Visit the Think Tank

Contributors

Become a Speaker or Sponsor

We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.

Speaker Application

If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.

Register as a Speaker

Get in front of top decision makers of your field! In total, we expect more than € 100M in budgets attending. To get more information and make your business grow, inquire here.

Get Sponsorship Infos

Downloads

Download additional materials about the conference. You will find agendas, logos, banners, signature templates as well as press releases.

Download Conference Materials

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