Photo
Karin Glattes

About

Touchpoint Coach, Customer Experience-Expert & Author at Unternehmen Kunde

Other

Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Customer Experience Management
My Personal Interests
Customer Experience Management
My Job Priorities
Customer Experience Management
 

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Experience Management and Transformation . I work as Touchpoint Coach. What I´m hired for is a) Management Coaching for clarity in their differentiation strategy b) best practice key notes c) facilitating workshops (using CX as well as innovationmethodology) along the transformation to a customercentric company. I love the tipping point when employees really "buy in" with all their potential and ideas to create great experiences! That´s why I´m a touchpoint Coach.

Positions

Burson Marsteller Austria Dr. Hochegger

October 1995 - July 1997

PR consultant

Accenture

September 1997 - August 1999

Change Consultant

TMI Training and Consulting

September 1999 - August 2001

Senior Consultant

Droege & Comp.

September 2001 - April 2004

HR Personnel development and leadership coaching

Unternehmen Kunde

January 2006 - Present

Touchpoint Coach, Customer Experience-Expert & Author

Education

University of Vienna

September 1991 - April 1996

Business Administration Psychology and Communications - Magister